Privacy & terms
Plain words about your details and your order.
Hidayah Foods & Spices (“we”) runs this website and the Hidayah Premium Tea order page. This note explains what we collect, why, and the terms that apply when you order.
What we collect
- Your map pin is used only to plan delivery routes and guide our driver to your door. Your location is read only when you tap “Use my location”, and only once. It is never tracked, shared or sold.
- When you order: your name, mobile number, optional email, the delivery address and PIN code (only for delivery), the map pin if you choose to drop one or tap “Use my location”, any note you add, what you ordered, and the UPI reference (UTR) you enter after paying.
- When you join the spices list: your name, mobile number and/or email, whether you buy for home, a shop or wholesale, and optionally your city.
- Nothing else about you: this site uses no advertising, analytics or tracking cookies and loads no third-party scripts. Your browser keeps a private link to your last order on your own device so you can reopen it.
Why we use it
- To prepare, invoice and hand over or deliver your order, and to confirm your UPI payment.
- To issue a GST tax invoice, which the law requires us to keep.
- To call or message you about your order — or, if you joined the list, once when Hidayah Spices launches.
We do not sell or rent your details, and we don’t use them for advertising.
Where it is kept and who can see it
Orders and lists are stored in our secured database (hosted by Supabase), protected by access rules so that only our own team members can see them, each with a role that limits what they can do. Every change is recorded. Payments go directly from your UPI app to our account; we never see your UPI PIN, card or bank details. If you choose the optional online payment page, it is run by our payment provider (Razorpay) under their own privacy terms.
How long we keep it
Order and invoice records are kept for as long as the tax laws require (generally at least eight years). List sign-ups are kept until the launch, or until you ask us to remove them.
Your choices
You can ask us to show, correct or delete your details (where the law lets us) by emailing sales@hidayahfoods.com or calling us. We’ll reply within a reasonable time.
Terms of online orders
- Prices: packs are priced per kilogram of tea, shown before GST. GST is added at the rate shown at checkout. The total is worked out by our system and is the amount to pay.
- Pickup or delivery: pickup is from the location shown on the order page, at no extra charge. Delivery adds the delivery charge shown before you place the order.
- Payment: by UPI only. Please pay the exact total shown. An order is confirmed once we’ve seen the money in our account; we then issue your GST invoice. Unpaid orders expire after the time shown on your order.
- Returns: tea is a food product; goods once sold are not taken back. Please check the quantity and seal when you receive them, and tell us straight away if anything is wrong — every pouch carries a batch number so we can look into it.
- Cancellations: call or message us before we confirm payment and we’ll cancel it. Refunds for paid orders, where due, are made back to the account that paid.
Last updated: 29 September 2026.